Support Center

Frequently Asked Questions

Everything you need to know before placing your order. Can't find your answer? Contact our team directly.

Category 01

Products

What types of tarpaulins do you manufacture?

We manufacture a comprehensive range of industrial tarpaulins, including:

  • PVC Tarpaulin Rolls -- coated & knife-scraped fabrics for industrial use
  • PE Tarpaulins -- lightweight polyethylene sheeting for general covering
  • PVC Truck Covers & Side Curtains -- for logistics and transport
  • Pool & Pond Liners -- waterproof PVC liners for fish ponds and swimming pools
  • PVC Tents & Inflatable Camping Tents -- durable outdoor shelter solutions
  • Industrial Air Ducts -- aviation-grade and HVAC ventilation ducting
What performance features do your tarpaulins offer?

Our tarpaulins are engineered for demanding industrial environments and deliver:

Waterproof
UV Resistant
Tear Resistant
Fire Retardant
Anti-Static
Cold Resistant
What certifications do your products hold?

Jinxiang Technology holds the following internationally recognized certifications:

ISO 9001 ISO 14001 ISO 45001 CE Certified

All products undergo full-process quality inspection with dedicated QA&QC staff on-site. Certificate copies are available upon request.

What are the industrial air duct applications?

Our industrial air ducts are designed for critical ventilation scenarios, including:

  • Aviation Cooling Systems -- aircraft ground support air conditioning ducts
  • HVAC Infrastructure -- supplementary flexible ducting for commercial buildings
  • Construction Site Ventilation -- temporary tunnel and underground ventilation
  • Industrial Facilities -- factory floor ventilation and dust extraction systems

All ducts feature anti-static and flame-retardant properties to meet strict safety standards.

Category 02

Customization

Do you support OEM and ODM orders?

Yes, we fully support both OEM and ODM manufacturing. Our dedicated R&D team of 10 technicians can handle:

  • Custom material specifications (weight, thickness, coating type)
  • Custom dimensions and cut-to-size orders
  • Pattern printing and custom color combinations
  • Private label / brand printing on products and packaging
  • Functional feature customization (fire-retardant, anti-static, etc.)
Can I request a physical sample before placing a bulk order?

Absolutely. Sample confirmation is a standard step in our order process. Here's how it works:

  1. 1 Share your specifications (material, size, color, features) with our team
  2. 2 We produce a customized sample and ship it to you for evaluation
  3. 3 You provide feedback; we adjust until the sample meets your requirements
  4. 4 Once approved, bulk production begins based on the confirmed sample
Complex I have unique technical requirements -- can you develop a new product for me?

Yes -- our in-house R&D team of 10 engineers specializes in developing new material formulations and product configurations. We can work from your technical drawings, performance specifications, or even just a concept description. The development process typically includes material testing, prototype production, and iterative refinement.

For complex or highly specialized requirements, we recommend a direct consultation to discuss feasibility, timeline, and cost estimates accurately.

Need a custom development consultation?

Our technical team responds within 24 hours

Contact Technical Team
What information do I need to provide for a customization request?

To prepare an accurate quote and initiate sample production, please provide as much of the following as possible:

Product type & intended use
Dimensions (width × length)
Color(s) and pattern requirements
Material weight / GSM target
Required certifications / standards
Estimated order quantity (MOQ)

Category 03

Quotation & Pricing

How do I get a price quote?

Getting a quote is straightforward. Simply contact us via email or phone with your product requirements, and we'll respond with a formal quotation within 1-2 business days.

What is the minimum order quantity (MOQ)?

MOQ varies by product type and customization level. As a general guideline:

Product Category Typical MOQ
PVC/PE Tarpaulin Rolls 500-1,000 m²
Finished Products (Covers, Tents) 100-500 pcs
Industrial Air Ducts Negotiable by project
OEM/ODM Custom Orders Discuss with sales team

For exact MOQ requirements for your specific product, please contact our sales team directly.

What payment terms do you accept?

We follow a standard international B2B payment structure:

T/T

Telegraphic Transfer (T/T)

Advance deposit upon contract signing, balance before shipment after quality inspection

L/C

Letter of Credit (L/C)

Available for large orders from established clients; terms negotiable

Specific payment ratios and terms are confirmed in the formal contract. We are flexible for long-term cooperative clients.

Complex Can I negotiate pricing for long-term or high-volume orders?

Yes -- as a factory-direct manufacturer, we have significant flexibility on pricing for volume and repeat orders. We offer preferential pricing tiers based on:

  • Single order volume (quantity discounts)
  • Annual purchase commitments (framework agreements)
  • Exclusive distributor / regional partner arrangements

Discuss volume pricing with our sales team

Factory-direct pricing, no middlemen

Request Volume Quote

Category 04

Logistics & Delivery

Which countries do you ship to?

We ship globally to more than 20 countries across all major regions. Our primary markets include:

North America
South America
Europe
Asia Pacific
Middle East
Africa

Key destinations include USA, Canada, UK, France, Germany, Japan, Australia, and more. Contact us if your country is not listed.

What are the typical production and delivery lead times?

Lead times depend on order size and customization requirements. Typical timelines are:

7-15
days

Standard Stock Orders

In-stock products with minimal customization

20-35
days

Custom / OEM Orders

Custom materials, colors, or printed products

45-60
days

Large Bulk Orders

High-volume production runs with full QC process

Shipping transit time (5-30 days) is additional, depending on destination and shipping method.

What shipping methods and Incoterms do you support?

We support multiple shipping modes and standard international trade terms:

Shipping Methods

  • Sea freight (FCL / LCL)
  • Air freight
  • Express courier (DHL, FedEx)
  • Rail freight (Europe/Central Asia)

Supported Incoterms

FOB CIF EXW CFR DAP DDP

Our team handles all export documentation including commercial invoice, packing list, bill of lading, and certificate of origin.

Complex What if my goods arrive damaged or with quality issues?

All goods undergo rigorous full-process quality inspection before shipment, with dedicated QA&QC staff on-site. In the unlikely event of issues upon arrival:

  • Document the issue with photos/videos upon unpacking
  • Contact us within 7 days of receipt with evidence
  • Our team will assess and propose a resolution (replacement, credit, or refund)
  • We coordinate with the freight insurer if damage occurred in transit

Have a delivery or quality concern?

Our after-sales team is ready to help

Contact Support
Can I track my shipment after dispatch?

Yes. Once your order is dispatched, we will provide you with:

  • Bill of Lading (B/L) or Air Waybill (AWB) number
  • Container or tracking number for real-time shipment tracking
  • Full set of shipping documents (invoice, packing list, certificate of origin)
  • Estimated arrival date and proactive updates on any delays

Still have questions?

Our sales and technical team is ready to assist you. Whether it's a complex customization request, a large-volume inquiry, or a general product question -- we respond within 24 hours.

tarp@jxtarp.com +86 137 9310 1270 Jinan City, China