Support Center
Frequently Asked Questions
Everything you need to know before placing your order. Can't find your answer? Contact our team directly.
Category 01
Products
What types of tarpaulins do you manufacture?
We manufacture a comprehensive range of industrial tarpaulins, including:
- PVC Tarpaulin Rolls -- coated & knife-scraped fabrics for industrial use
- PE Tarpaulins -- lightweight polyethylene sheeting for general covering
- PVC Truck Covers & Side Curtains -- for logistics and transport
- Pool & Pond Liners -- waterproof PVC liners for fish ponds and swimming pools
- PVC Tents & Inflatable Camping Tents -- durable outdoor shelter solutions
- Industrial Air Ducts -- aviation-grade and HVAC ventilation ducting
What performance features do your tarpaulins offer?
Our tarpaulins are engineered for demanding industrial environments and deliver:
What certifications do your products hold?
Jinxiang Technology holds the following internationally recognized certifications:
All products undergo full-process quality inspection with dedicated QA&QC staff on-site. Certificate copies are available upon request.
What are the industrial air duct applications?
Our industrial air ducts are designed for critical ventilation scenarios, including:
-
Aviation Cooling Systems -- aircraft ground support air conditioning ducts
-
HVAC Infrastructure -- supplementary flexible ducting for commercial buildings
-
Construction Site Ventilation -- temporary tunnel and underground ventilation
-
Industrial Facilities -- factory floor ventilation and dust extraction systems
All ducts feature anti-static and flame-retardant properties to meet strict safety standards.
Category 02
Customization
Do you support OEM and ODM orders?
Yes, we fully support both OEM and ODM manufacturing. Our dedicated R&D team of 10 technicians can handle:
- Custom material specifications (weight, thickness, coating type)
- Custom dimensions and cut-to-size orders
- Pattern printing and custom color combinations
- Private label / brand printing on products and packaging
- Functional feature customization (fire-retardant, anti-static, etc.)
Can I request a physical sample before placing a bulk order?
Absolutely. Sample confirmation is a standard step in our order process. Here's how it works:
- 1 Share your specifications (material, size, color, features) with our team
- 2 We produce a customized sample and ship it to you for evaluation
- 3 You provide feedback; we adjust until the sample meets your requirements
- 4 Once approved, bulk production begins based on the confirmed sample
Complex
I have unique technical requirements -- can you develop a new product for me?
Yes -- our in-house R&D team of 10 engineers specializes in developing new material formulations and product configurations. We can work from your technical drawings, performance specifications, or even just a concept description. The development process typically includes material testing, prototype production, and iterative refinement.
For complex or highly specialized requirements, we recommend a direct consultation to discuss feasibility, timeline, and cost estimates accurately.
Need a custom development consultation?
Our technical team responds within 24 hours
What information do I need to provide for a customization request?
To prepare an accurate quote and initiate sample production, please provide as much of the following as possible:
Category 03
Quotation & Pricing
How do I get a price quote?
Getting a quote is straightforward. Simply contact us via email or phone with your product requirements, and we'll respond with a formal quotation within 1-2 business days.
What is the minimum order quantity (MOQ)?
MOQ varies by product type and customization level. As a general guideline:
| Product Category | Typical MOQ |
|---|---|
| PVC/PE Tarpaulin Rolls | 500-1,000 m² |
| Finished Products (Covers, Tents) | 100-500 pcs |
| Industrial Air Ducts | Negotiable by project |
| OEM/ODM Custom Orders | Discuss with sales team |
For exact MOQ requirements for your specific product, please contact our sales team directly.
What payment terms do you accept?
We follow a standard international B2B payment structure:
Telegraphic Transfer (T/T)
Advance deposit upon contract signing, balance before shipment after quality inspection
Letter of Credit (L/C)
Available for large orders from established clients; terms negotiable
Specific payment ratios and terms are confirmed in the formal contract. We are flexible for long-term cooperative clients.
Complex
Can I negotiate pricing for long-term or high-volume orders?
Yes -- as a factory-direct manufacturer, we have significant flexibility on pricing for volume and repeat orders. We offer preferential pricing tiers based on:
- Single order volume (quantity discounts)
- Annual purchase commitments (framework agreements)
- Exclusive distributor / regional partner arrangements
Discuss volume pricing with our sales team
Factory-direct pricing, no middlemen
Category 04
Logistics & Delivery
Which countries do you ship to?
We ship globally to more than 20 countries across all major regions. Our primary markets include:
Key destinations include USA, Canada, UK, France, Germany, Japan, Australia, and more. Contact us if your country is not listed.
What are the typical production and delivery lead times?
Lead times depend on order size and customization requirements. Typical timelines are:
days
Standard Stock Orders
In-stock products with minimal customization
days
Custom / OEM Orders
Custom materials, colors, or printed products
days
Large Bulk Orders
High-volume production runs with full QC process
Shipping transit time (5-30 days) is additional, depending on destination and shipping method.
What shipping methods and Incoterms do you support?
We support multiple shipping modes and standard international trade terms:
Shipping Methods
- Sea freight (FCL / LCL)
- Air freight
- Express courier (DHL, FedEx)
- Rail freight (Europe/Central Asia)
Supported Incoterms
Our team handles all export documentation including commercial invoice, packing list, bill of lading, and certificate of origin.
Complex
What if my goods arrive damaged or with quality issues?
All goods undergo rigorous full-process quality inspection before shipment, with dedicated QA&QC staff on-site. In the unlikely event of issues upon arrival:
- Document the issue with photos/videos upon unpacking
- Contact us within 7 days of receipt with evidence
- Our team will assess and propose a resolution (replacement, credit, or refund)
- We coordinate with the freight insurer if damage occurred in transit
Have a delivery or quality concern?
Our after-sales team is ready to help
Can I track my shipment after dispatch?
Yes. Once your order is dispatched, we will provide you with:
- Bill of Lading (B/L) or Air Waybill (AWB) number
- Container or tracking number for real-time shipment tracking
- Full set of shipping documents (invoice, packing list, certificate of origin)
- Estimated arrival date and proactive updates on any delays
Still have questions?
Our sales and technical team is ready to assist you. Whether it's a complex customization request, a large-volume inquiry, or a general product question -- we respond within 24 hours.